About Your Hotel
We want your stay to be safe, comfortable, and carefree. Below you’ll find useful information about our pool, beach, medical services, and safety guidelines – everything you need to make the most of your holiday.
Pool information
Here are a few things to keep in mind when you use the pool area.
- A lifeguard/pool attendant will be on duty. Please follow their safety rules at all times.
- Check the safety rules and the depth of the pools before using them for the first time.
- Do not reserve sunbeds with clothing/ towels/etc. Hotel staff will proceed every morning with removing all items from the sunbeds.
- Cups, bottles, and any glasses are not permitted in the pool/sunbed area for security reasons.
- Opening times for the pool(s) are shown by the pool area.
- Please be careful when walking in the areas around the pools, as they can be slippery.
- Pool & beach towels are only washed upon request to minimize water usage and negative impact on the environment. Pool towels can be changed at the spa reception twice a week, from 09:00 to 11:00.
- Please place the used towel in the basket in your bathroom, and we will change it.
Beach Information
Here are a few things to keep in mind when you are visiting the beach.
- Always check the seabed before diving in and watch out for strong currents.
- An adult should go into the water first to test the type of seabed, depth of the water, etc before allowing children to go in.
- Drink plenty of water to prevent dehydration.
- Make sure that any inflatable swimming aids are in good condition and work properly.
- Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
- Test snorkels and masks in shallow water to check that they work.
- Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
- Top up your sun protection throughout the day. Saltwater reduces the effectiveness of sunscreen.
- Watch out for boats, windsurfers, water-skiers, and others who may be near the shore.
Guest Notice – Pool Area
Sunbeds Policy 2026
- A lifeguard is on duty daily from 09:00 to 18:00. If towels or personal items are left on a sunbed without the guest is present for 30 minutes or more, the lifeguard will remove the items. Removed items can be collected from the lifeguard station.
- Please note that umbrellas are numbered. Guests must provide the correct umbrella number when reclaiming their belongings.
- Sunbeds cannot be reserved with towels or personal items at any time, including from 06:00 am
These rules are strictly enforced to ensure fair use of the pool area.
Thank you for your cooperation.
The Management
Doctor
Not feeling well during your holiday? A doctor can come to the Hotel upon request. Book at Reception.
Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Reception.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
DOs
- Always wash your hands before entering the restaurants or bars-
- At the buffet, let someone in your party serve food.
- Contact the Help Desk about having food delivered if you are too ill to leave your room.
- If your bed linens or towels are soiled, please call housekeeping or reception immediately.
- Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
- Always shower before using the pool.
- Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
- Report any illness to your tour operator’s representative immediately.
DON'Ts
- Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
- Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
Pharmacy
The closest pharmacy is Louizo Pharmacy at Protaras main strip, 400 meter from Hotel.
Pharmacy is Farmakio in greek. It has a green cross as it's symbol. Public holidays and weekends there is always a farmacy on duty, which one is indicated by the farmacy entrance. Please contact Reception for further information.
Pharmacy Opening Hours
Accessibility Statement
Sunprime Protaras Beach Hotel is committed to welcoming guests with limited mobility and ensuring a safe, comfortable, and dignified stay.
Access to hotel facilities
All main guest areas are fully accessible via ramps, wide corridors, and elevators. Guests have easy, access to hotel entrance, lobby, front desk, and mini shop, main bar and main restaurant, gym and outdoor restaurant, swimming pool area, the beach and the sea.
Accessible rooms
Guests using wheelchairs can book one of our specially designed accessible rooms. These rooms offer step-free layouts and accessibility features for added comfort.
Questions & assistance
If you have any questions about accessibility, room features, or would like help planning your stay, please contact our Reservations team:
Phone: +357 23 813 500
Email: reservations@sunprimeprotaras.com
We recommend getting in touch before arrival so we can note any specific needs and prepare suitable arrangements.
